What you’ll do
- Onboard customers, run trainings and help them design and launch their first digital processes
- Manage a portfolio of customers: health, adoption, renewals and expansion opportunities
- Be the customer’s voice to Product and R&D; turn feedback into clear requests
- Use AI tools to prepare account reviews, summaries and knowledge-base content
Requirements
- 1+ years in B2B SaaS customer success, account management or implementation
- Technical curiosity; ability to explain workflows, integrations and forms to business and IT people
- Experience with CRM / customer-success tools and comfort using AI assistants in daily work
- Excellent communication and presentation skills in Hebrew and English
- Ability to manage several customer journeys at once